GENERAL WARRANTY ON MOS PRODUCTS

WARRANTY AND LIMITATIONS

MAKERS OF STUFF warrants that its Products will be free from defects in material and workmanship for one (1) year from the date of purchase by the Original Purchaser.

To replace a Product that has a warranted defect, the Original Purchaser shall return any allegedly defective parts or Products to MAKERS OF STUFF with PROOF OF PURCHASE, Original Purchaser’s name and return address, and a description of the claimed Product defect.

If any of the warranted Products are found by MAKERS OF STUFF, in its sole discretion, to be defective, such Products will, at MAKERS OF STUFF’s sole option and cost, be replaced, repaired or refunded less an amount directly attributable to Original Purchaser’s prior use of the Product.  MAKERS OF STUFF will return the repaired or replaced Product prepaid freight.  This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced Product.

The parties hereto expressly agree that Original Purchaser’s sole and exclusive remedy against MAKERS OF STUFF shall be for the repair, replacement or refund of defective Products as provided herein. This warranty extends only to Product ownership by the Original Purchaser; is not transferable whether to heirs, subsequent owners, or otherwise; and is void if the Original Purchaser ceases to own the Product.

This warranty does not apply to any Products that have been subjected to misuse, mishandling, misapplication, connected to voltage at more than 5% above standard South African Voltage, unusual use (including but not limited to use in an environment where the annual average ambient operating temperature is below 5 or above  50 degrees Celsius), neglect (including but not limited to improper maintenance), accident, acts of god such as high winds, improper installation or care, failure to follow the Product’s written instructions for normal use and care, improper packaging of Products returned to MAKERS OF STUFF, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. Significant Product exposure to chemicals, harsh cleaners, salt water or salt air will void any and all warranties on exterior finishes. Notwithstanding the foregoing, this warranty only applies when all components have been provided by MAKERS OF STUFF. Substituting another manufacturer’s product and/or components will render the warranty completely void.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR INFRINGEMENT. ORIGINAL PURCHASER SHALL IN NO EVENT BE ENTITLED TO, AND MAKERS OF STUFF SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS. 


RETURN POLICY ON MOS PRODUCTS

RIGHT TO CANCEL

You are entitled to return your order for standard (non-custom) stock items within 15 days of the goods having been delivered to you.

In such an event:

  • You will receive a full refund of the purchase price within 15 days of the date of cancelling this agreement less shipping fees in both directions.

  • You undertake to return the goods in their original packaged condition, unassembled and unused and in sellable condition.

  • You inform us within 15 days of receiving the goods of your intention to cancel the order.

  • All custom made orders, including custom colours, are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw. 

RETURNS POLICY

  • We will accept returns on in-stock products according to the Right To Cancel Policy.

  • Products which are made to order or a custom colour may not be returned unless the product is defective, damaged or if the product you have received is not the same as the product you have ordered (see MOS Products Warranty & Limitations).

ALL RETURNS ARE SUBJECT TO THE FOLLOWING CONDITIONS

ALL returns are subject to pre-approval on a case-by-case basis.

  • Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.

  • Products that have been Made To Order cannot be returned (non-stock items).

  • Custom designs or custom colour choices cannot be returned.

  • In the case of buyers remorse or unwanted items, you will be liable for the full transport costs.

  • In the case of damaged goods, any approved returns will be shipped via our couriers free of charge. We will take responsibility for booking the collection with our couriers. Replacements / refunds can only be made once we have determined that there was a manufacturer defect or damage caused during transit. 

  • Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include photographs if possible so that we may best assist you.

  • Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if it came in un-labeled boxes. 

  • If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.